[Forum d’assistance Ooredoo : les experts du service clients répondent à vos interrogations] Suivi de la question: Poor services! fr https://assistance.ooredoo.tn/ Sun, 03 Feb 2019 22:43:55 GMT Sun, 03 Feb 2019 22:43:55 GMT answers L'équipe Ooredoo <div class="body "> <div class="body-hd"></div> <div class="body-bd"><p>Hello<br />Sorry for late response Mohamed</p><p>Otherwise, I just answer you in private, do not hesitate to consult your mailbox</p><p>Thank you!<br />Marwen, Team Ooredoo Assistance</p></div> <div class="body-ft"></div> </div> Sun, 03 Feb 2019 22:43:55 GMT https://assistance.ooredoo.tn/questions/1886428-poor-services/answers/4319439 https://assistance.ooredoo.tn/questions/1886428-poor-services/answers/4319439 4319439 answer 0 https://assistance.ooredoo.tn/users/7216509 https://dimelo-users-production.s3-eu-west-1.amazonaws.com/identity_avatars/66edd7304b78766e/avatar_normal.png?3389a2e 1886428 <div class="body "> <div class="body-hd"></div> <div class="body-bd"><p>Hi Ooredoo <br />Sadly writing this report about the poor quality costumer services provided by this website, and also reporting a new problem with the 4G coverage in my local area !.<br />I posted my question here, about the method of paying &quot;MIFI&quot; data bills with &quot;mobiflous&quot; service from my Ooredoo phone number in 30 January and I got an email by the next day asking for the &quot;MIFI&quot; card relevant number, and I replied with the required information within 30 min after, but until this moment I don&#39;t have any answer from you! , all what I asked for is how to find the &quot;code organisme&quot; &amp; &quot;la clé&quot; relevant to my monthly bill.<br />But even discarding the unacceptable latency of responding, I now have another problem with the connection speed of my 4G router , and this only happens from 7 to 10 pm in only business days (wich i know are the rush hours of Internet uses), the connection starts to fluctuate, i restarts the router, so it comes smooth again for around 30 seconds , then it gets lost again and again! .<br />I don&#39;t think this is a hardware issue, it&#39;s clearly a software or rather a coverage problem that should be fixed !</p></div> <div class="body-ft"></div> </div>