[Forum d’assistance Ooredoo : les experts du service clients répondent à vos interrogations] Suivi de la question: Package ran out quickly and unusable top-up balance fr https://assistance.ooredoo.tn/ Thu, 27 Feb 2025 07:48:37 GMT Thu, 27 Feb 2025 07:48:37 GMT answers Ooredoo Assistance <div class="body "> <div class="body-hd"></div> <div class="body-bd"><p>Hello Majid,</p><p>For privacy reasons, I have just sent you an email. Please respond so that I can assist you.</p><p>I look forward to hearing from you.</p></div> <div class="body-ft"></div> </div> Thu, 27 Feb 2025 07:48:37 GMT https://assistance.ooredoo.tn/questions/3560343-package-ran-quickly-and-unusable-top-up-balance/answers/9021789 https://assistance.ooredoo.tn/questions/3560343-package-ran-quickly-and-unusable-top-up-balance/answers/9021789 9021789 answer 0 https://assistance.ooredoo.tn/users/7313186 https://dimelo-users-production.s3.amazonaws.com/identity_avatars/c0bd8f9d9b07c29f/avatar_normal.png?3389a2e 3560343 <div class="body "> <div class="body-hd"></div> <div class="body-bd"><p>Hello,</p><p>My 4G package ran out quicker than expected, I noticed the fast decrease since the launch of the 5G.<br />I decided to add an extra 1.25Gb to finish the month.<br />The package Flexi 1.25Go costs 4.750dt. I topped up the 4G Box balance to 5.705dt.<br />I am unable to buy the package because the balance is insufficient.<br />The message says : &quot;Vous ne disposez pas d&#39;assez de crédits pour acheter ce forfait&quot;<br />Do you know that the amount of 5.705dt is greater than 4.750dt ?<br />If this transaction is impossible, please reimburse me the 5.705dt.<br />The 4G box number is 46296246<br />Many thanks.</p></div> <div class="body-ft"></div> </div>