[Forum d’assistance Ooredoo : les experts du service clients répondent à vos interrogations] Dernières questions fr https://assistance.ooredoo.tn/ Tue, 19 May 2026 10:56:49 GMT Tue, 19 May 2026 10:56:49 GMT answers Achwek <div class="body "> <div class="body-hd"></div> <div class="body-bd"><p>Bonjour,</p><p>J’ai participé au jeu « Grattez et Gagnez » du Ramadan 2026. Pourriez-vous me préciser jusqu’à quelle date les cadeaux peuvent être récupérés ?</p><p>J’ai également remarqué que certaines personnes ayant participé au même jeu ont déjà reçu leurs prix. Est-ce que la distribution des cadeaux est toujours en cours ?</p><p>Merci.</p></div> <div class="body-ft"></div> </div> Tue, 19 May 2026 10:56:49 GMT https://assistance.ooredoo.tn/questions/3732509-jeu-grattez-gagnez-ramadan-2026 https://assistance.ooredoo.tn/questions/3732509-jeu-grattez-gagnez-ramadan-2026 3732509 question 0 https://assistance.ooredoo.tn/users/20361379 theme-c/avatars/48.png Yassin <div class="body "> <div class="body-hd"></div> <div class="body-bd"><p>Sallem belehy lpc gamer li fil insta w lfacebook mhabtino ye5yy mawjoud 5atir mchit lboutiquet w mal9itech ena fi dary fma 5g ama hachty bil pc ken tnajmo thabtouli mawjouud 3ndkom fe stock w ela la</p></div> <div class="body-ft"></div> </div> Wed, 15 Apr 2026 20:06:09 GMT https://assistance.ooredoo.tn/questions/3723561-pc-gamer https://assistance.ooredoo.tn/questions/3723561-pc-gamer 3723561 question 0 https://assistance.ooredoo.tn/users/20361421 theme-c/avatars/48.png Amin <div class="body "> <div class="body-hd"></div> <div class="body-bd"><p>وقتاش بش ترجع مع انو موجودة تونس في shop2game</p></div> <div class="body-ft"></div> </div> Sun, 22 Mar 2026 20:27:28 GMT https://assistance.ooredoo.tn/questions/3716757- https://assistance.ooredoo.tn/questions/3716757- 3716757 question 0 https://assistance.ooredoo.tn/users/20349903 theme-c/avatars/48.png Farhat <div class="body "> <div class="body-hd"></div> <div class="body-bd"><p>Slm pack gaming+wifi facilité 36 mois <br />Mchit l Ooredoo géant et ariana w malqitech win nalqah dispo</p></div> <div class="body-ft"></div> </div> Fri, 26 Dec 2025 19:41:16 GMT https://assistance.ooredoo.tn/questions/3684847-pack-gaming https://assistance.ooredoo.tn/questions/3684847-pack-gaming 3684847 question 0 https://assistance.ooredoo.tn/users/20315815 theme-c/avatars/48.png RACHID <div class="body "> <div class="body-hd"></div> <div class="body-bd"><p>Madame, Monsieur,</p><p>Je suis titulaire d’une ligne mobile Ooredoo Tunisie et je réside actuellement à l’étranger.</p><p>Je souhaiterais savoir si ma ligne est toujours active, ainsi que connaître son état actuel (validité, restrictions éventuelles, roaming).<br />À noter que je continue à recevoir des messages sur ce numéro.</p><p>Je vous remercie par avance de bien vouloir me renseigner et de m’indiquer, si nécessaire, les démarches à effectuer pour maintenir la ligne active.</p><p>Je reste à votre disposition pour toute information complémentaire.</p><p>Cordialement,</p><p>thlithi rachid ou thlithi souad<br />Numéro Ooredoo : [+216 21369755…]<br />Pays de résidence actuel : [ France …]</p></div> <div class="body-ft"></div> </div> Wed, 24 Dec 2025 07:42:13 GMT https://assistance.ooredoo.tn/questions/3684287-demande-validite-carte-sim https://assistance.ooredoo.tn/questions/3684287-demande-validite-carte-sim 3684287 question 0 https://assistance.ooredoo.tn/users/20317203 theme-c/avatars/48.png MORCHED <div class="body "> <div class="body-hd"></div> <div class="body-bd"><p>ça marque ihm non valid</p></div> <div class="body-ft"></div> </div> Mon, 08 Dec 2025 08:36:11 GMT https://assistance.ooredoo.tn/questions/3676891-reseau https://assistance.ooredoo.tn/questions/3676891-reseau 3676891 question 0 https://assistance.ooredoo.tn/users/20311171 theme-c/avatars/48.png jihed <div class="body "> <div class="body-hd"></div> <div class="body-bd"><p>i cant buy diamonds this problem has taken too long to fix why is that ?</p></div> <div class="body-ft"></div> </div> Tue, 28 Oct 2025 14:31:21 GMT https://assistance.ooredoo.tn/questions/3658873-shop2game-ooredoo-unavailable https://assistance.ooredoo.tn/questions/3658873-shop2game-ooredoo-unavailable 3658873 question 0 https://assistance.ooredoo.tn/users/20291789 theme-c/avatars/48.png lotfi <div class="body "> <div class="body-hd"></div> <div class="body-bd"><p>j&#39;ai un modem 4g zte ooredoo et je connecte mon pc via un cable ethernet et le debit n&#39;est pas stable plus le ping dans les jeux et lui meme instable svp essayer de m&#39;aider a regler le probleme</p></div> <div class="body-ft"></div> </div> Thu, 23 Oct 2025 18:19:06 GMT https://assistance.ooredoo.tn/questions/3656957-ping-augmente-maniere-instable-cause-lost-packets-jeux https://assistance.ooredoo.tn/questions/3656957-ping-augmente-maniere-instable-cause-lost-packets-jeux 3656957 question 0 https://assistance.ooredoo.tn/users/20289727 theme-c/avatars/48.png Kahli <div class="body "> <div class="body-hd"></div> <div class="body-bd"><p>اعطونا وقت صحيح</p></div> <div class="body-ft"></div> </div> Wed, 08 Oct 2025 14:30:42 GMT https://assistance.ooredoo.tn/questions/3649149- https://assistance.ooredoo.tn/questions/3649149- 3649149 question 0 https://assistance.ooredoo.tn/users/20281721 theme-c/avatars/48.png Amina <div class="body "> <div class="body-hd"></div> <div class="body-bd"><p>J’ai mis *177# mais ne marche pas je veux désactiver psq je fais rien avec l’abonnement</p></div> <div class="body-ft"></div> </div> Mon, 29 Sep 2025 12:18:16 GMT https://assistance.ooredoo.tn/questions/3645157-desactiver-abonnement-battleplus https://assistance.ooredoo.tn/questions/3645157-desactiver-abonnement-battleplus 3645157 question 0 https://assistance.ooredoo.tn/users/20276589 theme-c/avatars/48.png ben ammar <div class="body "> <div class="body-hd"></div> <div class="body-bd"><p>يرجى منكم حل مشكلة الشحن في اقرب وقت ممكن لان الشعب باكمله يريد عودت الشحن ماهذا الشحن متوقف منذ اكثر من شهرين .وانتم لاتعطونا اي معلومات عن موعد استئنافه الى متى سيضل هذا الامر</p></div> <div class="body-ft"></div> </div> Sat, 27 Sep 2025 18:30:20 GMT https://assistance.ooredoo.tn/questions/3644697- https://assistance.ooredoo.tn/questions/3644697- 3644697 question 0 https://assistance.ooredoo.tn/users/20275795 theme-c/avatars/48.png Mliki <div class="body "> <div class="body-hd"></div> <div class="body-bd"><p>وقتاش يرجع موقع shop2game يخدم ؟<br />نحب نعرف بالضبط وقتاش يرجع يخدم</p></div> <div class="body-ft"></div> </div> Fri, 26 Sep 2025 11:00:17 GMT https://assistance.ooredoo.tn/questions/3644375-aymenazrim-gmail-com https://assistance.ooredoo.tn/questions/3644375-aymenazrim-gmail-com 3644375 question 0 https://assistance.ooredoo.tn/users/20275123 theme-c/avatars/48.png Firas <div class="body "> <div class="body-hd"></div> <div class="body-bd"><p>من المستحسن النضر فل الأمر وشكرا</p></div> <div class="body-ft"></div> </div> Mon, 01 Sep 2025 21:02:40 GMT https://assistance.ooredoo.tn/questions/3634371-clash-of-clans https://assistance.ooredoo.tn/questions/3634371-clash-of-clans 3634371 question 0 https://assistance.ooredoo.tn/users/20260863 theme-c/avatars/48.png Aziz <div class="body "> <div class="body-hd"></div> <div class="body-bd"><p>التوقيع بضابة</p></div> <div class="body-ft"></div> </div> Sat, 30 Aug 2025 13:43:24 GMT https://assistance.ooredoo.tn/questions/3633705-shop2game https://assistance.ooredoo.tn/questions/3633705-shop2game 3633705 question 0 https://assistance.ooredoo.tn/users/20259581 theme-c/avatars/48.png Mina <div class="body "> <div class="body-hd"></div> <div class="body-bd"><p>Brabi chbih cha7en diamant free fire ma3adech ye5dem fi ooredoo w wa9tech yarja3 el site yemchi</p></div> <div class="body-ft"></div> </div> Sun, 10 Aug 2025 22:53:44 GMT https://assistance.ooredoo.tn/questions/3627407-centre-chargement-brabi-chbih-cha7en-diamant-free-fire-ma3adech-ye5dem-wa9tech-yarja3-el-site-yemchi https://assistance.ooredoo.tn/questions/3627407-centre-chargement-brabi-chbih-cha7en-diamant-free-fire-ma3adech-ye5dem-wa9tech-yarja3-el-site-yemchi 3627407 question 0 https://assistance.ooredoo.tn/users/20243523 theme-c/avatars/48.png Raslen <div class="body "> <div class="body-hd"></div> <div class="body-bd"><p>باش تزيدو عروض الشحن كيما العضوية الشهرية ؟</p></div> <div class="body-ft"></div> </div> Sun, 03 Aug 2025 14:10:58 GMT https://assistance.ooredoo.tn/questions/3625091-shop2game https://assistance.ooredoo.tn/questions/3625091-shop2game 3625091 question 0 https://assistance.ooredoo.tn/users/20244815 theme-c/avatars/48.png Ghaith <div class="body "> <div class="body-hd"></div> <div class="body-bd"><p>نحب نعرف بالضبط وقتاش يرجع يخدم</p></div> <div class="body-ft"></div> </div> Sat, 02 Aug 2025 23:20:38 GMT https://assistance.ooredoo.tn/questions/3625031-shop2game https://assistance.ooredoo.tn/questions/3625031-shop2game 3625031 question 0 https://assistance.ooredoo.tn/users/20244639 theme-c/avatars/48.png Mina <div class="body "> <div class="body-hd"></div> <div class="body-bd"><p>Brabi chbih cha7en diamant free fire ma3adech ye5dem fi ooredoo w wa9tech yarja3 el site yemchi</p></div> <div class="body-ft"></div> </div> Fri, 01 Aug 2025 00:19:28 GMT https://assistance.ooredoo.tn/questions/3624485-centre-chargement-diamant-free-fire-arrete https://assistance.ooredoo.tn/questions/3624485-centre-chargement-diamant-free-fire-arrete 3624485 question 0 https://assistance.ooredoo.tn/users/20243523 theme-c/avatars/48.png Athimni <div class="body "> <div class="body-hd"></div> <div class="body-bd"><p>عندو مدة موقع shop2game ميخدمش و متحمس نصب بأوربدو مكتوبمغلق مؤقتا للصيانة وهو المشكل هذا صاير في الجزائر عندو اكثر من جمعة تنجم تقلي وقتاش توفى الصيانة أو قداش مزالت تستغرق</p></div> <div class="body-ft"></div> </div> Mon, 21 Jul 2025 12:31:09 GMT https://assistance.ooredoo.tn/questions/3620275-shop2game-ooredoo https://assistance.ooredoo.tn/questions/3620275-shop2game-ooredoo 3620275 question 0 https://assistance.ooredoo.tn/users/20236821 theme-c/avatars/48.png Sadok <div class="body "> <div class="body-hd"></div> <div class="body-bd"><p>Je veux désactiver le service quiz fighagoal le plus tôt possible</p></div> <div class="body-ft"></div> </div> Thu, 17 Jul 2025 12:49:31 GMT https://assistance.ooredoo.tn/questions/3619213-veux-desactiver-service-quiz-fighagoal-tot-possible https://assistance.ooredoo.tn/questions/3619213-veux-desactiver-service-quiz-fighagoal-tot-possible 3619213 question 0 https://assistance.ooredoo.tn/users/20234603 theme-c/avatars/48.png Chaima <div class="body "> <div class="body-hd"></div> <div class="body-bd"><p>اريد ان اشحن شدات للعبة بابجي ولم تتوفر لي على غير العادة اريد أعرف السبب وشكرا</p></div> <div class="body-ft"></div> </div> Mon, 16 Jun 2025 17:34:40 GMT https://assistance.ooredoo.tn/questions/3608733- https://assistance.ooredoo.tn/questions/3608733- 3608733 question 0 https://assistance.ooredoo.tn/users/20217251 theme-c/avatars/48.png Marc <div class="body "> <div class="body-hd"></div> <div class="body-bd"><p>Je veux changer le mot de passe de mon wifi</p></div> <div class="body-ft"></div> </div> Mon, 12 May 2025 18:24:43 GMT https://assistance.ooredoo.tn/questions/3596357-veux-changer-mot-wifi https://assistance.ooredoo.tn/questions/3596357-veux-changer-mot-wifi 3596357 question 0 https://assistance.ooredoo.tn/users/20195421 theme-c/avatars/48.png Chayma <div class="body "> <div class="body-hd"></div> <div class="body-bd"><p>مازال نجموا نصبو ديامون من موقع فري فاير؟</p></div> <div class="body-ft"></div> </div> Wed, 30 Apr 2025 22:08:33 GMT https://assistance.ooredoo.tn/questions/3592255-shop2game https://assistance.ooredoo.tn/questions/3592255-shop2game 3592255 question 0 https://assistance.ooredoo.tn/users/20185949 theme-c/avatars/48.png Trabelsi <div class="body "> <div class="body-hd"></div> <div class="body-bd"><p>لم أتلقى الجواهر</p></div> <div class="body-ft"></div> </div> Wed, 26 Mar 2025 00:13:24 GMT https://assistance.ooredoo.tn/questions/3574895- https://assistance.ooredoo.tn/questions/3574895- 3574895 question 0 https://assistance.ooredoo.tn/users/20160761 theme-c/avatars/48.png Mnissi <div class="body "> <div class="body-hd"></div> <div class="body-bd"><p>بربي نجم نبدل عرض من نومرو لنومرويا لاخر مع العلم الزوز ماخوهم بسمي</p></div> <div class="body-ft"></div> </div> Sun, 02 Feb 2025 20:49:59 GMT https://assistance.ooredoo.tn/questions/3544441- https://assistance.ooredoo.tn/questions/3544441- 3544441 question 0 https://assistance.ooredoo.tn/users/20120165 theme-c/avatars/48.png